PFA Deploys A New Interactive Platform To Address Pensioners’ Challenges

Pension Fund Administrator (PFA) Pension Limited (PPL) has disclosed the deployment of a new platform to interact with pension contributors and address the challenges they are facing across the country.

The new platform, Premium Interactive Member Assistant (PRIMA) is a social-media-based platform that provides seamless engagement on all pension-related matters as well as empowers customers to efficiently carry out related tasks without relying on personnel of the PFA.

It can be used to check retirement savings account (RSA) balances, request statements of accounts, get a welcome certificate, check data recapture status, request letters to select embassies and open RSA accounts among others.

While commenting on the product, the Managing Director/Chief Executive Officer of Premium Pension Limited (PPL), Umar Sanda Mairami, noted that, “The launch of PRIMA is driven by a never-ending desire to meet the aspirations of our present and future customers who are increasingly embracing technology to position themselves for limited visits to our brick-and-mortar outlets. PRIMA provides an additional secured channel of communication with our members to deepen seamless interaction and provide a premium experience.”